diff --git a/.drone/auth1-setup.sh b/.drone/auth1-setup.sh
index 53f52f2..d79bf69 100755
--- a/.drone/auth1-setup.sh
+++ b/.drone/auth1-setup.sh
@@ -72,6 +72,7 @@ addprinc -pw krb5 sysadmin/admin
 addprinc -pw krb5 ctdalek
 addprinc -pw krb5 exec1
 addprinc -pw krb5 regular1
+addprinc -pw krb5 office1
 addprinc -randkey host/auth1.csclub.internal
 addprinc -randkey ldap/auth1.csclub.internal
 ktadd host/auth1.csclub.internal
diff --git a/.drone/common.sh b/.drone/common.sh
index 26183fd..b798322 100644
--- a/.drone/common.sh
+++ b/.drone/common.sh
@@ -6,6 +6,9 @@ sed -E '/^(domain|search)[[:space:]]+csclub.uwaterloo.ca/d' /etc/resolv.conf > /
 cp /tmp/resolv.conf /etc/resolv.conf
 rm /tmp/resolv.conf
 
+# normally systemd creates /run/ceod for us
+mkdir -p /run/ceod
+
 # mock out systemctl
 ln -s /bin/true /usr/local/bin/systemctl
 # mock out acme.sh
@@ -40,8 +43,8 @@ sync_with() {
         port=$2
     fi
     synced=false
-    # give it 5 minutes
-    for i in {1..60}; do
+    # give it 20 minutes (can be slow if you're using e.g. NFS or Ceph)
+    for i in {1..240}; do
         if nc -vz $host $port ; then
             synced=true
             break
diff --git a/.drone/data.ldif b/.drone/data.ldif
index 2bab1d4..0cb6012 100644
--- a/.drone/data.ldif
+++ b/.drone/data.ldif
@@ -61,6 +61,7 @@ objectClass: posixGroup
 gidNumber: 10003
 cn: office
 uniqueMember: uid=ctdalek,ou=People,dc=csclub,dc=internal
+uniqueMember: uid=office1,ou=People,dc=csclub,dc=internal
 
 dn: cn=src,ou=Group,dc=csclub,dc=internal
 objectClass: top
@@ -160,3 +161,28 @@ objectClass: posixGroup
 cn: exec
 gidNumber: 10013
 uniqueMember: uid=exec1,ou=People,dc=csclub,dc=internal
+
+dn: uid=office1,ou=People,dc=csclub,dc=internal
+cn: Office One
+givenName: Office
+sn: One
+userPassword: {SASL}office1@CSCLUB.INTERNAL
+loginShell: /bin/bash
+homeDirectory: /users/office1
+uid: office1
+uidNumber: 20004
+gidNumber: 20004
+objectClass: top
+objectClass: account
+objectClass: posixAccount
+objectClass: shadowAccount
+objectClass: member
+program: MAT/Mathematics Computer Science
+term: f2021
+
+dn: cn=office1,ou=Group,dc=csclub,dc=internal
+objectClass: top
+objectClass: group
+objectClass: posixGroup
+cn: office1
+gidNumber: 20004
diff --git a/ceod/api/app_factory.py b/ceod/api/app_factory.py
index 98d30eb..84bf7c5 100644
--- a/ceod/api/app_factory.py
+++ b/ceod/api/app_factory.py
@@ -78,15 +78,10 @@ def register_services(app):
     cfg = Config(config_file)
     component.provideUtility(cfg, IConfig)
 
-    # KerberosService
     hostname = socket.gethostname()
-    fqdn = socket.getfqdn()
-    # Only ceod_admin_host has the ceod/admin key in its keytab
-    if hostname == cfg.get('ceod_admin_host'):
-        principal = cfg.get('ldap_admin_principal')
-    else:
-        principal = f'ceod/{fqdn}'
-    krb_srv = KerberosService(principal)
+
+    # KerberosService
+    krb_srv = KerberosService()
     component.provideUtility(krb_srv, IKerberosService)
 
     # LDAPService
diff --git a/ceod/api/members.py b/ceod/api/members.py
index a4f135f..7013782 100644
--- a/ceod/api/members.py
+++ b/ceod/api/members.py
@@ -1,4 +1,4 @@
-from flask import Blueprint, request, json
+from flask import Blueprint, g, json, request
 from zope import component
 
 from .utils import authz_restrict_to_staff, authz_restrict_to_syscom, \
@@ -28,6 +28,10 @@ def create_user():
         if not body.get(attr):
             raise BadRequest(f"Attribute '{attr}' is missing or empty")
 
+    # We need to use the admin creds here because office members may not
+    # directly create new LDAP records.
+    g.need_admin_creds = True
+
     txn = AddMemberTransaction(
         uid=body['uid'],
         cn=body['cn'],
@@ -82,6 +86,11 @@ def renew_user(username: str):
     if (terms and non_member_terms) or not (terms or non_member_terms):
         raise BadRequest('Must specify either terms or non-member terms')
 
+    # We need to use the admin creds here because office members should
+    # not be able to directly modify the shadowExpire field; this could
+    # prevent syscom members from logging into the machines.
+    g.need_admin_creds = True
+
     ldap_srv = component.getUtility(ILDAPService)
     user = ldap_srv.get_user(username)
     if body.get('terms'):
diff --git a/ceod/model/KerberosService.py b/ceod/model/KerberosService.py
index 01ee2d7..0322707 100644
--- a/ceod/model/KerberosService.py
+++ b/ceod/model/KerberosService.py
@@ -2,6 +2,7 @@ import os
 import subprocess
 from typing import List
 
+import gssapi
 from zope import component
 from zope.interface import implementer
 
@@ -10,20 +11,53 @@ from ceo_common.interfaces import IKerberosService, IConfig
 
 @implementer(IKerberosService)
 class KerberosService:
-    def __init__(
-        self,
-        admin_principal: str,
-    ):
+    def __init__(self):
         cfg = component.getUtility(IConfig)
 
-        self.admin_principal = admin_principal
-        self.realm = cfg.get('ldap_sasl_realm')
-        # We don't need a credentials cache because the client forwards
-        # their credentials to us
+        # For creating new members and renewing memberships, we use the
+        # admin credentials
+        self.admin_principal = cfg.get('ldap_admin_principal')
+        self.admin_principal_name = gssapi.Name(self.admin_principal)
+        ccache_file = cfg.get('ldap_admin_principal_ccache')
+        self.admin_principal_ccache = 'FILE:' + ccache_file
+        self.admin_principal_store = {'ccache': self.admin_principal_ccache}
+        # For everything else, the clients forwards (delegates) their
+        # credentials to us. Set KRB5CCNAME to /dev/null to mitigate the
+        # risk of the admin creds getting accidentally used instead.
         os.environ['KRB5CCNAME'] = 'FILE:/dev/null'
 
-    def _run(self, args: List[str]):
-        subprocess.run(args, check=True)
+    def _run(self, args: List[str], **kwargs):
+        subprocess.run(args, check=True, **kwargs)
+
+    def _kinit_admin_creds(self):
+        env = {'KRB5CCNAME': self.admin_principal_ccache}
+        self._run([
+            'kinit', '-k', '-p', self.admin_principal
+        ], env=env)
+
+    def _get_admin_creds_token_impl(self) -> bytes:
+        creds = gssapi.Credentials(
+            usage='initiate', name=self.admin_principal_name,
+            store=self.admin_principal_store)
+        # this will raise a gssapi.raw.exceptions.ExpiredCredentialsError
+        # if the ticket has expired
+        creds.inquire()
+        return creds.export()
+
+    def get_admin_creds_token(self) -> bytes:
+        """
+        Returns a serialized GSSAPI credential which can be used to
+        authenticate to the CSC LDAP server with administrative privileges.
+        """
+        try:
+            return self._get_admin_creds_token_impl()
+        except gssapi.raw.misc.GSSError:
+            # Either the ccache file does not exist, or the ticket has
+            # expired.
+            # Run kinit again.
+            self._kinit_admin_creds()
+        # This time should work
+        return self._get_admin_creds_token_impl()
 
     def addprinc(self, principal: str, password: str):
         self._run([
diff --git a/ceod/model/LDAPService.py b/ceod/model/LDAPService.py
index 5d65fc3..24cf814 100644
--- a/ceod/model/LDAPService.py
+++ b/ceod/model/LDAPService.py
@@ -10,7 +10,7 @@ from zope.interface import implementer
 from ceo_common.errors import UserNotFoundError, GroupNotFoundError, \
     UserAlreadyExistsError, GroupAlreadyExistsError
 from ceo_common.interfaces import ILDAPService, IConfig, \
-    IUser, IGroup, IUWLDAPService
+    IUser, IGroup, IUWLDAPService, IKerberosService
 from ceo_common.model import Term
 import ceo_common.utils as ceo_common_utils
 from .User import User
@@ -31,16 +31,26 @@ class LDAPService:
         self.club_min_id = cfg.get('clubs_min_id')
         self.club_max_id = cfg.get('clubs_max_id')
 
+        self.krb_srv = component.getUtility(IKerberosService)
+
     def _get_ldap_conn(self) -> ldap3.Connection:
         if 'ldap_conn' in g:
             return g.ldap_conn
         kwargs = {'auto_bind': True, 'raise_exceptions': True}
-        if 'client_token' in g:
+
+        # Use GSSAPI authentication if creds are available
+        creds_token = None
+        if g.get('need_admin_creds', False):
+            creds_token = self.krb_srv.get_admin_creds_token()
+        elif 'client_token' in g:
+            creds_token = g.client_token
+        if creds_token is not None:
             kwargs['authentication'] = ldap3.SASL
             kwargs['sasl_mechanism'] = ldap3.KERBEROS
-            creds = gssapi.Credentials(token=g.client_token)
+            creds = gssapi.Credentials(token=creds_token)
             # see https://github.com/cannatag/ldap3/blob/master/ldap3/protocol/sasl/kerberos.py
             kwargs['sasl_credentials'] = (None, None, creds)
+
         conn = ldap3.Connection(self.ldap_server_url, **kwargs)
         # cache the connection for a single request
         g.ldap_conn = conn
diff --git a/etc/ceod.ini b/etc/ceod.ini
index 1a738a3..f55f33c 100644
--- a/etc/ceod.ini
+++ b/etc/ceod.ini
@@ -17,6 +17,7 @@ port = 9987
 
 [ldap]
 admin_principal = ceod/admin
+admin_principal_ccache = /run/ceod/admin_ccache
 server_url = ldaps://auth1.csclub.uwaterloo.ca
 sasl_realm = CSCLUB.UWATERLOO.CA
 users_base = ou=People,dc=csclub,dc=uwaterloo,dc=ca
diff --git a/tests/ceo/cli/test_cloud.py b/tests/ceo/cli/test_cloud.py
index 4ab3b36..c44fe9c 100644
--- a/tests/ceo/cli/test_cloud.py
+++ b/tests/ceo/cli/test_cloud.py
@@ -22,7 +22,7 @@ def test_cloud_account_activate(cli_setup, mock_cloud_server, new_user, cfg):
     assert result.output == expected
 
 
-def test_cloud_accounts_purge(cli_setup, mock_cloud_server):
+def test_cloud_accounts_purge(cli_setup, mock_cloud_server, mock_harbor_server):
     mock_cloud_server.clear()
 
     runner = CliRunner()
diff --git a/tests/ceod/api/test_members.py b/tests/ceod/api/test_members.py
index ea9f2b5..4006316 100644
--- a/tests/ceod/api/test_members.py
+++ b/tests/ceod/api/test_members.py
@@ -1,3 +1,6 @@
+import os
+import subprocess
+import time
 from unittest.mock import patch
 
 import ldap3
@@ -84,7 +87,7 @@ def test_api_create_user(cfg, create_user_resp, mock_mail_server):
 def test_api_next_uid(cfg, client, create_user_result):
     min_uid = cfg.get('members_min_id')
     _, data = client.post('/api/members', json={
-        'uid': 'test_2',
+        'uid': 'test2',
         'cn': 'Test Two',
         'given_name': 'Test',
         'sn': 'Two',
@@ -97,7 +100,7 @@ def test_api_next_uid(cfg, client, create_user_result):
         assert result['uid_number'] == min_uid + 1
         assert result['gid_number'] == min_uid + 1
     finally:
-        client.delete('/api/members/test_2')
+        client.delete('/api/members/test2')
 
 
 def test_api_get_user(cfg, client, create_user_result):
@@ -321,3 +324,44 @@ def test_expire_syscom_member(client, new_user, syscom_group, g_admin_ctx, ldap_
             assert data == []
         else:
             assert data == [uid]
+
+
+def test_office_member(cfg, client):
+    admin_principal = cfg.get('ldap_admin_principal')
+    ccache_file = cfg.get('ldap_admin_principal_ccache')
+    if os.path.isfile(ccache_file):
+        os.unlink(ccache_file)
+    body = {
+        'uid': 'test3',
+        'cn': 'Test Three',
+        'given_name': 'Test',
+        'sn': 'Three',
+        'program': 'Math',
+        'terms': ['w2022'],
+        'forwarding_addresses': ['test3@uwaterloo.internal'],
+    }
+    status, data = client.post('/api/members', json=body, principal='office1')
+    assert status == 200 and data[-1]['status'] == 'completed'
+
+    # Make sure new admin creds were obtained
+    assert os.path.isfile(ccache_file)
+    os.unlink(ccache_file)
+
+    # Obtain new creds which expire
+    subprocess.run([
+        'kinit', '-k', '-p', admin_principal, '-l', '1'
+    ], check=True, env={'KRB5CCNAME': 'FILE:' + ccache_file})
+    old_mtime = os.stat(ccache_file).st_mtime
+    # Wait for the ticket to expire
+    time.sleep(1)
+
+    status, _ = client.post(
+        '/api/members/test3/renew',
+        json={'terms': ['s2022']}, principal='office1')
+    assert status == 200
+
+    # Make sure new admin creds were obtained
+    assert os.stat(ccache_file).st_mtime > old_mtime
+
+    status, _ = client.delete('/api/members/test3')
+    assert status == 200
diff --git a/tests/ceod_dev.ini b/tests/ceod_dev.ini
index 86633da..e6941c6 100644
--- a/tests/ceod_dev.ini
+++ b/tests/ceod_dev.ini
@@ -14,6 +14,7 @@ port = 9987
 
 [ldap]
 admin_principal = ceod/admin
+admin_principal_ccache = /run/ceod/admin_ccache
 server_url = ldap://auth1.csclub.internal
 sasl_realm = CSCLUB.INTERNAL
 users_base = ou=People,dc=csclub,dc=internal
diff --git a/tests/ceod_test_local.ini b/tests/ceod_test_local.ini
index 0171a4f..e933a92 100644
--- a/tests/ceod_test_local.ini
+++ b/tests/ceod_test_local.ini
@@ -14,6 +14,7 @@ port = 9988
 
 [ldap]
 admin_principal = ceod/admin
+admin_principal_ccache = /run/ceod/admin_ccache
 server_url = ldap://auth1.csclub.internal
 sasl_realm = CSCLUB.INTERNAL
 users_base = ou=TestPeople,dc=csclub,dc=internal
diff --git a/tests/conftest.py b/tests/conftest.py
index 549eb67..c6d5f99 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -76,12 +76,11 @@ def krb_srv(cfg):
     # TODO: create temporary Kerberos database using kdb5_util.
     # We need to be root to read the keytab
     assert os.geteuid() == 0
-    # this dance again... ugh
-    if socket.gethostname() == cfg.get('ceod_admin_host'):
-        principal = 'ceod/admin'
-    else:
-        principal = 'ceod/' + socket.getfqdn()
-    krb = KerberosService(principal)
+    # Delete the admin creds file, if it exists
+    ccache_file = cfg.get('ldap_admin_principal_ccache')
+    if os.path.isfile(ccache_file):
+        os.unlink(ccache_file)
+    krb = KerberosService()
     component.getGlobalSiteManager().registerUtility(krb, IKerberosService)
 
     delete_test_princs(krb)
diff --git a/tests/utils.py b/tests/utils.py
index c0b5f6f..871906a 100644
--- a/tests/utils.py
+++ b/tests/utils.py
@@ -1,8 +1,6 @@
 import ceod.utils as ceod_utils
 import contextlib
 import os
-import grp
-import pwd
 import subprocess
 from subprocess import DEVNULL
 import tempfile
@@ -60,12 +58,5 @@ def gen_password_mock_ctx():
 
 @contextlib.contextmanager
 def mocks_for_create_user_ctx():
-    with gen_password_mock_ctx(), \
-            patch.object(pwd, 'getpwuid') as getpwuid_mock, \
-            patch.object(grp, 'getgrgid') as getgrgid_mock:
-        # Normally, if getpwuid or getgrgid do *not* raise a KeyError,
-        # then LDAPService will skip that UID. Therefore, by raising a
-        # KeyError, we are making sure that the UID will *not* be skipped.
-        getpwuid_mock.side_effect = KeyError()
-        getgrgid_mock.side_effect = KeyError()
+    with gen_password_mock_ctx():
         yield